Refund & Dispute Policy

1. No Refunds Policy

Because every Vertex Zens product is a digital good that is delivered immediately and cannot be returned, we do not provide refunds, exchanges, store credit, partial credit, or cancellations under any circumstance, including but not limited to:

• Change of mind, accidental purchase, or buyer's remorse

• Forgetting to cancel an active subscription before renewal

• The product not meeting subjective performance expectations

• Compatibility issues with a specific console, controller, game patch, or anti-cheat system that the customer did not verify before purchase

• Loss of access caused by a customer-side action (account ban, chargeback, payment failure, etc.)

• Any third-party platform action (game publisher, console maker, payment processor) taken against the customer's account

2. Subscriptions & Renewals

Recurring memberships continue to renew until they are cancelled by the customer through the original checkout provider (Whop). It is the customer's responsibility to cancel before the next billing date. Renewal charges that occur because the subscription was not cancelled in time are non-refundable, and we do not pro-rate partial billing periods.

3. Before You Purchase

Because all sales are final, we strongly recommend that you:

• Read every product description, tier comparison and FAQ entry carefully

• Confirm that your console, controller and game version are supported

• Review our Fair Play & Acceptable Use policy and our EULA

• Ask any pre-purchase question in our Discord server before checking out

If you are not sure whether a product is right for you, do not purchase it.

4. Chargebacks & Payment Disputes

Filing a chargeback, dispute, or reversal with your bank, card issuer, PayPal, or any payment provider after purchase is a violation of this policy and the EULA. We treat chargebacks as fraud because the product has already been delivered, and they are subject to the following consequences:

• Immediate, permanent revocation of access to every Vertex Zens product, script, tool and service tied to the customer's account, email, IP, payment method, Discord, or device

• Permanent blacklist from the Vertex Zens Discord server and any future Vertex Zens products, including free downloads

• The disputed amount will be contested with our payment processor using purchase records, delivery logs, IP logs and download logs as evidence

• Any costs, fees or penalties charged to Vertex Zens by the payment processor as a result of the dispute may be pursued from the customer through a collections agency or small-claims court at our discretion

5. How to Reach Us First

If you believe a charge is incorrect or you are experiencing a genuine product issue, please open a support ticket in our Discord server before contacting your bank. Most issues (download problems, access syncing, billing typos) can be resolved quickly without escalation. Contacting your bank first removes any ability for us to help.

6. Updates

Vertex Zens reserves the right to update this policy at any time. The version posted here is the version that applies to all current and future purchases. Continued use of our services constitutes acceptance of any changes.